Says delivered but is not
Asked by Jake Loebig |
0
Hi, my package was stated that it was delivered on August 31st, 2025 but I never received my packaged. I have a doorbell camera that doesn’t show a package being delivered and I even checked with my neighbors. Is there a way that I could get the updated tracking number from when the package entered the US? Or any other guidance would be appreciated. The package number is ZA01615655801
3 Answer(s)
Daisy
Reply
0
Hi Sara,
It's shipped by Zhuhai Kuahaiyou Logistics Co., Ltd. (珠海市跨海邮物流有限公司). Tracking information shows it was delivered on August 23. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.
Tracking Number: KHY2280016681YQ
Package Status: Successfully Signed for (31 days)
Country: China -> Kuwait
2025-08-23 15:27 Delivered Shaab 35906
2025-08-22 12:36 Out for Delivery Shaab 35906
2025-08-21 11:17 Arrive at the mail processing center Shaab 35906
2025-08-19 11:11 Customs clearance completed
2025-08-17 15:54 The import customs keep it for inspection
2025-08-15 15:23 Customs clearanceisin progress
2025-08-12 13:13 Arrive at Airport
2025-08-10 14:29 Departure【HK International Airport】
2025-08-07 12:16 Airline accepts 【Hong Kong】
2025-08-05 11:08 Delivered to the carrier for transportation【Hong Kong】
2025-08-03 11:18 Express delivery departure processing center【Hong Kong】
2025-08-01 11:18 Express delivery arrives at the processing center [Hong Kong]
2025-07-29 16:43 Export customs/release [Shanghai]
2025-07-26 13:53 Email departure processing center [Shanghai]
2025-07-24 11:42 The email has been sorted and is ready to be sent [Shanghai]
2025-07-23 19:54 Shanghai Processing Center has received and sent to [Shanghai]
It's shipped by Zhuhai Kuahaiyou Logistics Co., Ltd. (珠海市跨海邮物流有限公司). Tracking information shows it was delivered on August 23. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.
Tracking Number: KHY2280016681YQ
Package Status: Successfully Signed for (31 days)
Country: China -> Kuwait
2025-08-23 15:27 Delivered Shaab 35906
2025-08-22 12:36 Out for Delivery Shaab 35906
2025-08-21 11:17 Arrive at the mail processing center Shaab 35906
2025-08-19 11:11 Customs clearance completed
2025-08-17 15:54 The import customs keep it for inspection
2025-08-15 15:23 Customs clearanceisin progress
2025-08-12 13:13 Arrive at Airport
2025-08-10 14:29 Departure【HK International Airport】
2025-08-07 12:16 Airline accepts 【Hong Kong】
2025-08-05 11:08 Delivered to the carrier for transportation【Hong Kong】
2025-08-03 11:18 Express delivery departure processing center【Hong Kong】
2025-08-01 11:18 Express delivery arrives at the processing center [Hong Kong]
2025-07-29 16:43 Export customs/release [Shanghai]
2025-07-26 13:53 Email departure processing center [Shanghai]
2025-07-24 11:42 The email has been sorted and is ready to be sent [Shanghai]
2025-07-23 19:54 Shanghai Processing Center has received and sent to [Shanghai]
Daisy
Reply
0
Hi Jake Loebig,
ZA01615655801 was delivered on August 31. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Tracking Number: ZA01615655801
Package Status: Successfully Received (20 days)
Country: China -> United States
2025-08-31 09:58 PORTAGE MI 49024, it has been submitted to [US]
2025-08-30 15:09 PORTAGE MI 49024, Delivery when going out [US]
2025-08-27 11:16 PORTAGE MI 49024, Express delivery arrival processing center [US]
2025-08-24 15:30 US, Destination Transfer【US】
2025-08-20 09:36 CHICAGO IL DISTRIBUTION CENTER, Express delivery arrival processing center [US]
2025-08-16 15:49 US, Customs clearance of the destination country [US]
2025-08-15 19:33 US, Arrival [US]
2025-08-14 23:00 HKG, Departure【HKG】
2025-08-13 18:05 HKG, export customs clearance completed [HKG]
2025-08-11 19:20 Quanzhou, Accepted at Origin Facility, Trunk Transit
2025-08-11 17:35 Quanzhou City 36205100, Email left [Quanzhou City International Business Department] and is being sent to [Quanzhou City]
2025-08-11 17:33 Quanzhou City 36205100, The email has been sorted at [Quanzhou International Business Department] and is ready to be sent
2025-08-11 16:14 Quanzhou City 36205100, China Post has collected emails
ZA01615655801 was delivered on August 31. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Tracking Number: ZA01615655801
Package Status: Successfully Received (20 days)
Country: China -> United States
2025-08-31 09:58 PORTAGE MI 49024, it has been submitted to [US]
2025-08-30 15:09 PORTAGE MI 49024, Delivery when going out [US]
2025-08-27 11:16 PORTAGE MI 49024, Express delivery arrival processing center [US]
2025-08-24 15:30 US, Destination Transfer【US】
2025-08-20 09:36 CHICAGO IL DISTRIBUTION CENTER, Express delivery arrival processing center [US]
2025-08-16 15:49 US, Customs clearance of the destination country [US]
2025-08-15 19:33 US, Arrival [US]
2025-08-14 23:00 HKG, Departure【HKG】
2025-08-13 18:05 HKG, export customs clearance completed [HKG]
2025-08-11 19:20 Quanzhou, Accepted at Origin Facility, Trunk Transit
2025-08-11 17:35 Quanzhou City 36205100, Email left [Quanzhou City International Business Department] and is being sent to [Quanzhou City]
2025-08-11 17:33 Quanzhou City 36205100, The email has been sorted at [Quanzhou International Business Department] and is ready to be sent
2025-08-11 16:14 Quanzhou City 36205100, China Post has collected emails
I have an order with tracking number KHY2280016681YQ which is supposed to be delivered to me in Kuwait Shaab Al Bahri area York Complex same building as Starbucks but hasn't received nothing though being marked as delivered. Also I've received no call for delivery. So please advise as I've paid money for this order. Appreciate your support on the same.