Status is delivered, but not yet received

Asked by NorihikoTakeda | 10/23/2024 7:55:01 PM

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 10/24/2024 11:04:58 PM Reply

Hi NorihikoTakeda,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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