China Post: 86 10 11185 EMS: 86 10 11183

Tracking says delivered but it was never received


I placed an order on Amazon for a handheld game device on april 3, 2023. On April 17 2023 it was marked as delivered. Contacted amazon they instructed me to wait until the end of the delivery estimated time, May 15 2023. I still have not received my package. I went the local post office where they looked up all the information I was given and it was never scanned into their system so they have no record of ever receiving my package. But all tracking information says that it was delivered. This needs to get figured out. The tracking number is : AQ102995625CN

You may get the answer from the following articles:

1 Answer(s)

Hi smmorris95,

It was delivered to BUTLER,PA 16001 on April 16. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

Why does it say delivered? (2 replies)

My tracking info says it's been delivered. I never received it. It doesn't tell me where it got delivered, just says delivered. Says it's from USPS, they say they never received it. Contacted the company, and they said to contact my post office. I did, but they said they can't do anything because they never received anything. And now the company is ignoring me. Where is my package please?

Package not received (1 reply)

I ordered a Raised Bed online and paid for it.
I received an email saying that product was delivered.
I never received the product.
I went to the post office and they said that ORDER # 230421043208893 tracking # AG069083234CN has not been delivered by them.
They said that the item was too large for them to handle and that Ups or Fedex would be a better choice.
They also said that tracking # AG069083234CN was an international tracking number.
Please help me.

Package says delivered but not received. (0 reply)

Tracking AQ018153537CN
It says delivered, and signed for but never received. I live in a condo building with 24/7 security. When I asked the seller who signed it, just get ignored. I also got a “delivered” message that said 4pm but it was 9am. I was told to contact my local post office but the tracking number given is not recognized. Seller no longer answers.

Answer This Question

You are not allowed to post or reply questions at present. Thank you for your cooperation.
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!