Tracking says delivered but not received

Asked by Sarah | 3/13/2026 8:48:31 AM

The tracking shows my parcel was delivered on 12th Feb at 15.26 but i have not received it. I have checked our doorbell camera footage and nobody came to deliver on that day at any time. Please advise which UK courier delivered so i can contact them. My tracking number is ZA04593368201

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 3/15/2026 8:55:02 PM Reply

Hi Sarah,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

2026-02-12 15:23 15 All Saints Road, Delivered Successfully, Delivered Successfully [GB 15 All Saints Road]

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