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Tracking shows delivered but shipment not received. Need Proof of Delivery.

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Tracking on shipment AQ108974062CN shows delivered on 5/23/2023 at 5:47 pm EST.
Translation shows delivered and signed for.
Please send signed proof of delivery as no one at the resident address signed for receipt.
How do we find shipment for pickup and reoute to original address shown OR how do we get a refund for mis-delivered item.

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1 Answer(s)

user
Hi Gennaro Tavolaro,

According to the tracking information, AQ108974062CN was delivered to BLUFFTON,SC 29909 on March 10. Is it the right address for you? If it's right and you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.


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