When I try to track my package, I receive "No tracking information for the shipment or overdue tracking".
I contacted the seller on December 7th and they stated that it was sent via China Post on November 14th and I should receive it before Christmas.
Should I be concerned by this tracking status? Is it possible that I still could receive my package before Christmas?

Dear Sir/Madam,

I am writing to ask for assistance regarding my shipment with tracking number RG031759493CN.
According to the tracking information, the package has been stuck since July 24, 2025, and it should have already arrived many days ago.

Could you please check the status of this parcel and let me know the reason for the delay?
If possible, I kindly ask you to unlock the situation and ensure the delivery can proceed as soon as possible.

Thank you in advance for your help.
I look forward to your reply.

Best regards
Teodoro Quaranta

Dear Support Team

I would like to inquire about the reason why no details are appearing for my shipment, as the tracking number does not show any information.

The message displayed states: "The carrier has not updated the information or try switching carrier and then check again."

Kindly advise on this matter and provide me with an update regarding my shipment.
Best regards,