Tracking stuck at "handed over to airline" for more than 65 days

Asked by gt.3 | 6/10/2020 2:55:58 PM

My shipment with tracking number "RB937669742SG" had been shipped on April 6th 2020 from china to india with Singapore as transit point it's been more than 65 days and I'd like to know if there are any delays and if my package is safe!, All my other packages (RB945038544SG) which are shipped 10 days after from china with Singapore post as transit same as the previous one has already reached india (destination) and delivered successfully but this didn't even reach the transit point! Please reply soon

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5 Answer(s)

generod424 6/11/2020 10:15:58 AM

Follow up on package ls346272839cn. Status May 17,2020 handed over to airlines. This is the last status update. Please let me know where the package is? Thanks.

Daisy 6/13/2020 7:34:17 PM

Hi gt 3,

It may be delayed due to some reason. You'd better wait for more days to get update. If you don't want to wait, you can contact the seller to get a solution as soon as possible.

RB937669742SG:
2020-04-06 23:30, HK, Hand over to airline.
2020-04-06 15:03, Information Received
2020-04-06 14:27, HONG KONG - HONG KONG, Depart from facility to service provider.
2020-04-06 10:58, HONG KONG - HONG KONG, 4PX picked up shipment.
2020-04-06 10:58, HONG KONG - HONG KONG, Shipment arrived at facility and measured.

Daisy 6/13/2020 7:37:34 PM

Hi generod424,

It's in transit to the USA now. It usually takes about 30-60 days to have update showing it arrives in the USA after it was delivered to air transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

gt.3 6/15/2020 3:47:31 AM

they've already given a refund but i really need that package and i'll return the money to seller if i receive the package. it's the only package for that's been stuck for more than 70 days, all others have been delivered to me. could you suggest me the possible reasons for delay and also when can i receive any further updates?

Hettie 6/15/2020 6:50:27 PM

Hi gt.3,

Not sure when it could be delivered. It may be lost or delayed for a long time. You need to wait for more days to see. One of my customs receive it 6 months later. I have thought it's lost and refunded him. After he received it few days ago, he paied me again.

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