Hi Shannon,

It's delayed or lost in London. If the seller doesn't reply you, you need to open a case from the platform you bought it to get refund in time.

Tracking Number: ZC49936466299
Package Status: In Transit (36 days)
Country: China -> United Kingdom
China Post:
2026-01-02 03:07 London UK, Destination Transit [London UK]
2025-12-30 18:59 London UK, Destination Transit [London UK]
2025-12-28 02:26 London UK, arrive【London UK】
2025-12-25 08:49 Guangzhou, Departure【Guangzhou】
2025-12-23 01:37 Guangzhou, export customs clearance completed [Guangzhou City]
2025-12-22 08:47 HongKong, Shipment Departure Processing Center【HongKong】
2025-12-19 18:36 HongKong, Shipment Arrival Processing Center [HongKong]
2025-12-18 02:15 Guangzhou, Departure【Guangzhou】
2025-12-17 06:15 Guangzhou, export customs clearance completed [Guangzhou City]
2025-12-15 22:35 Dongguan City, Express Departure Processing Center [Dongguan City]
2025-12-15 22:28 Dongguan City 52310004, the mail left [Dongguan International Company Directly Affiliated International Business Department] and is being sent to [Guangzhou Business Center]
2025-12-15 22:23 Dongguan City 52310004, the mail has been sorted in the [International Business Department directly under Dongguan International Company] and is ready to be sent
2025-12-15 22:17 Dongguan, Express Arrival Processing Center [Dongguan City]
2025-12-15 21:57 Dongguan City 52310004, China Post has received the express mail

I’d like more information about why it is stuck to lost? Why can you not track it further if you are the carrier??