China Post: 86 10 11185 EMS: 86 10 11183

WAITING FOR PACKAGE

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Tracking number (LS337740873CN). I have tried relentlessly to contact the seller. To no avail I have yet to hear from them. I get this while Covid 19 issue and causing delays in shipments. However I have been waiting now approaching 50 days and yet still not received the item. You said once before is was ready and was being transported from last place it was at. ISSUE- it still sits there as though nothing is going to happen. Explain to me why I should not be concerned about this, instead of some generic reply "Its being transported."

Thank You
Don Pierce

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33 Answer(s)

user
Hi Don,

Due to the coronavirus, packages sent to US usually takes about 30-60 days to be delivered. It's still in transit to the US now. You can't get update after it was delivered to airline transport untill it arrives in the US. Please wait for more days to get update.
user
I can not even get the seller to reply to me as well. That's sad. As a consumer one would expect and reasonably so that the seller would have communication with ANY CONSUMER. Seems to be pretty poor ( from the seller ) in that respect. It is also pretty sad with no return email from the seller. SO I guess they just take your money and really don't care to communicate with the consumer if the consumer has concerns. WHY IS THAT?????? I got the same reply from you the first time you replied. IS that some sort of auto reply or are you actually a real person? Curious
user
Given your reply I should receive my package the first week of July. DOUBTFUL but we'll see. I don't have much faith, Since I purchased this item in question I have for your information also ordered a couple other things that apparently were from China. Amazingly enough I have received them in a matter of 2 weeks. So telling me it takes 30-60 days is a bit strange to me. I mean packages from China are sent the same post. Yet this recent one is taking for ever------------------. Given I have received two other items from China i don't understand why this particular one is taking longer. That is why I am so upset over it. All packages came from China just this one --well - is taking forever. IT MAKES NO DAM SENSE TO ME AT ALL TO BE HONEST.
user
Perhaps you can explain to me why the other two packages I received from China got here so fast but this ONE TAKES forever. What's the reply to that one????????????? I am curiois.
user
ITS BEEN SITTING IN THE SAME DAM PLACE SINCE MAY 10TH, 2020. Seems to me even with covid 19 it would have been further along that what it is. IM not STUPID. TRUST ME
user
It's ok I don't mind waiting another 3 - 4 - 5 - 6 - 7 days to get a reply. Nothing surprises me any more. Seems not to be that important to sellers from China. the money they get is very important, but assuring consumers get their orders/ packages just not very important at al apparently.
user
It sure takes forever to do this-
"2020-05-10 22:48
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece."

I do not get that WHAT SO EVER. GETTING RESPONSES FROM THE SELLER is like pulling a tooth from a live Lion. IMPOSSIBLE. TO me that is really awesome seller / consumer communication. NOT~~~~!
user
"Due to the coronavirus, packages sent to US usually takes about 30-60 days to be delivered. It's still in transit to the US now. You can't get update after it was delivered to airline transport untill it arrives in the US. Please wait for more days to get update."

it doesn't take over a month to get one package on a dang plane and it sure don't take over a month for a plane to reach the USA either. SO the fact there has been NO UPDATES since then. Tells me its not even left what ever airport it is at. Apparently NO ONE wants to take the time to find out why. WHY IS THAT?? PLEASE REPLY
user
Look I'm sorry if my messages offend/offended you. I just want to say as a consumer I am not happy. I get I can come across a bit abrasive at times, I do not mean too. It's just to me it would seem it would have moved by now. I mean it has been at the same (airport?) over a month now. It just does not make sense to me,

Don
user
NO reply?????
user
THIS PROVES MY POINT VERY LITTLE OF ANY COMMUNICATION I GET IN RETURN OF MY QUESTIONS THEN SOME WONDER Y I THINK THIS IS A SCAM~~!

NO RETURN REPLIES
user
Hi Don,

Parcels are handled in bulk as part of a mail stream of many items. This makes things much slower, but also much cheaper, which is why mailing a parcel costs about 1/50th as much as an airline ticket.

General delivery time to the US is 30-50 days. Some may be ealier than 30 days and some may be 80-90 days. You need to wait for more days to see.
user
First reply was
"Daisy 6/16/2020 6:37:00 AM
Hi Don,
Due to the coronavirus, packages sent to US usually takes about 30-60 days to be delivered. It's still in transit to the US now. You can't get update after it was delivered to airline transport untill it arrives in the US. Please wait for more days to get update."

Now its 80-90 days. As your most prvious message now states

Daisy 6/18/2020 7:37:19 PM

Hi Don,

Parcels are handled in bulk as part of a mail stream of many items. This makes things much slower, but also much cheaper, which is why mailing a parcel costs about 1/50th as much as an airline ticket.
General delivery time to the US is 30-50 days. Some may be ealier than 30 days and some may be 80-90 days. You need to wait for more days to see.

Then you wonder why most consumers look at things like this as a scam. You claim in the message Parcels are shipped as bulk. Y is it then I have received two other items from china around the same time>? JUST NOT THIS PARCEL? PLEASE EXPLAIN TO ME.
user
While I await an explanation from my recent message to you, I also have realized that you must be pretty busy with the overwhelming number of complaints with China Post. This said I can understand the delay(s) in your responses. However, it does not lesson my concerns in your shipping process amid this Covid-19 pandemic. Again, I have received other shipments from China during this period just fine with NO DELAYS. So it confuses me a great deal why ONE PARTICULAR package STILL SITS IN THE VERY SAME PLACE. What was your response of 30-60 days you have now changed to 80-90 days. I am really wondering if anyone knows how long with this delay given other packages have been received by my just fine from China.
user
Hey maybe you can give me the name of the airport it is in and contact number. Maybe I can contact them myself if you are to busy to do so. I have no problem touching base with them, Im sure since I have a tracking number they can give me some info on the package? Can you provide me with that information please??

Don
user
Why can't you????? Give me that info??????
user
What?? Can't you even do the above??

I love communicating people---WELL when they actually do so. I did not think that was a hard request but I guess you ca not do that? Why NOT? What harm can it do. Or is it private for other reasons?

Thanks for your reply btw,
user
Approaching 2 MONTHS AND IT STILL SITS IN THE SAME AIRPORT. NOT EVEN MOVED, WHICH IS A SCAM OR IT GOT LOST. EITHER WAY ITS UTTERLY RIDICULOUS TO BE HONEST, NOT TO MENTION GETTING ANY REPLY IS BASICALLY SLIM TO NONE. BUT THEN ITS NOT YOU SO WHY WOULD IT MATTER?
user
This package with tracking number (LS337740873CN) was processed three (3) times in the same facility so perhaps there is some confusion if it is still there yet it is showing it and has been since MAY 10TH, 2020. CAN YOU FIND THE TIME TO HELP AND LOOK INTO THIS BY CHANCE

2020-05-10 00:11
CHINA, FUZHOU, Processed Through Facility
--------------------------------------------------------------
2020-05-10 02:29
CHINA, FUZHOU EMS, Processed Through Facility
----------------------------------------------------------------
2020-05-10 22:48
CHINA, FUZHOU EMS, Processed Through Facility
user
Thank YOU
user
By the way I have contacted the USPS and they have no information on this package as of yet, but I did not think that they would as it still shows sitting in FUZHOU, China at this time.

IS it at ALL POSSIBLE FOR YOU OR CHINA POST TO REALLY DO SOME MORE RESEARCH ON THIS. MY GOD PLEASE????

GEPPERS.

Don Pierce
user
My god thanks for your reply, which apparently isn't going to happen. It would be nice if you could check on my package and not just give me a time span which went from 30-60 days to 80-90 days. I;m curious as to why the time span changed? Can you not tell me????
user
Is there anyone here who can actually take the time to answer my QUERY?
I mean SERIOUSLY???

What is the use if this site then. if one picks and chooses who they reply to. I would think all concerns should be addressed, but that's me.

Don
user
I'm pretty sure if it were you or whoever is here you would want the same thing. Or maybe not?

Don

I'm sorry if the answer confuses me but where I am from and how I grew up CUSTOMER concerns are ALWAYS IMPORTANT.

Great I must be correct you pick and choose and if you do nto have a answer or decide its not worth replying my Query's fail to send. NOW that's AWESOME and it truly shows the concern here.
user
Then we wonder why there is so much tension with exports and imports between the US and CHINA

WOW
user
Your service and the time you take to reply to query's STINKS plain and simple. It is surely a waste of time trying to get replies that actually make sense instead of what seems to be generic replies and the true lack of effort to actually look into concerns. But I know you don't care because it's not you so why should it matter right?

SO AWESOME I GOTTA TELL YA THAT

There is a reason that my parcel still sits where it has since MAY 10TH and my belief is that NO ONE CARES OR GIVES A DAM TO BE HONEST WITH YOU.

THAT IS PRETTY SAD
user
13 attempts in recent messages to contact you about this. NOT ONE single reply (NOTHING). That in itself speaks volumes about who checks this site and actually cares about the customers it serves. NO wonder the reviews are as they are.

SAD very much so
user
Hi Don,

It was in Chicago on July 1. USPS is in charge of delivering to you when it's in the US.

Number: LS337740873CN
Package status: In transit
Country: China -> United States
2020-07-01 19:09, Chicago, Arrival
2020-05-11 11:08, Fuzhou City, has been delivered to the airline transport
2020-05-11 10:26, Fuzhou City, leaving the Fuzhou International Processing Center, the next stop ,Fujian International Exchange Station
2020-05-10 22:48, Fuzhou City, Fuzhou International Processing Center has been exported to the direct seal
2020-05-10 22:48, Fuzhou City, Fuzhou International Processing Center, Note: Security Return
2020-05-10 02:29, Fuzhou City, Fuzhou International Processing Center has been exported to the direct seal
2020-05-09 22:14, Fuzhou City, arrived at the Fuzhou International Processing Center
2020-05-09 21:23, Fuzhou City, leaving the "Fujian Province City South International Business Department" and the next stop , Fuzhou International Processing Center
2020-05-09 16:21, Fuzhou City, Fujian Province, South International Business Department received
user
I will be contacting the USPS to confirm the updated info I am seeing. It would be recommended that this info is not false, otherwise I will be seeking federal assistance in investigating this further. Perhaps you and/or your service chooses not to respond~~~! However it does not nor will it prevent me from investigating this to the fullest, You and your service in my opinion could care less about customer concerns to be honest. Just my opinion and my experience thus .

Thank You
Don Pierce
user
It's taken over 14 messages to you - to gain a response, When I feel you could have been more communicative overall. Like my question why it went from 30-60 to 80-90 days? I don't understand why that information is so IFFY. I realize its not clear cut, but still.

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