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What is my status of my package?

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Dear China Post Customer Service,

I hope this message finds you well.

I am writing to kindly inquire about the current status of my package with the tracking number ZC04997980499. The tracking information has not been updated for the past 15 days, since it went through customs in Romania. I would appreciate any details you can provide regarding its current location or estimated delivery time.

Thank you very much for your assistance.

Best regards,

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1 Answer(s)

user
Hi Sybau,

The package is not normal. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check what happends to it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZC04997980499
Package status: In transit (28 days)
2025-04-29 12:47 Suceava, customs clearance of the destination country [Suceava]
2025-04-23 10:38 Guangzhou City, Departure【Guangzhou City】
2025-04-22 14:38 Guangzhou City, export customs clearance is completed [Guangzhou City]
2025-04-21 17:16 Dongguan City, Express delivery departure processing center [Dongguan City]
2025-04-21 17:02 Dongguan City, Express delivery arrival processing center [Dongguan City]
2025-04-21 16:57 Dongguan City, the email left [Dongguan International Company Directly Affiliated International Business Department] and was sent to [Guangshang Center]
2025-04-21 16:53 Dongguan City, the email has been sorted at [Dongguan International Company Directly Affiliated International Business Department] and is ready to be sent
2025-04-21 16:49 Dongguan City, China Post has collected emails

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