How do I track a package from China?
How to Track?
If you placed an order from an online shop in China, you usually can find the tracking number from the order or package info pages in your account. If you couldn’t find it, you can contact the seller to ask for the number. If you send the package from China yourself, the staff of China Post will provide you with the tracking number at the time of you send it.
Then, you can track your package by filling in the tracking number from China Post Tracking Tool: https://www.chinapostaltracking.com/
If you couldn’t get any information or couldn’t understand it, you can ask your question for free here:
https://www.chinapostaltracking.com/qa/#ask
Questions and Answers
[Urgent!] Haven't received the Parcel for 2 months
Hi,. Im writing to enquire the parcel: LA739874675NL. The parcel is shipped out from the Netherlands by Post NL, to Shanghai Pudong New area, China.. According to the China Post tracking website, the last update shows the parcel "leaving the port" on April 26, 2025 at 1:40 AM, with China Post listed as the courier. However, there has been no further update for over 1.5 months, and the overall transit time has now exceeded 2 months.. I’ve tried contacting China Post via online chat and customer service, but was told they are unable to trace the parcel as it is an INTERNATIONAL shipment. Unfortunately, I haven’t been able to get any additional tracking information through other channels either.. This parcel is extremely important for both myself and my customer, and the lack of visibility has caused significant concern. I kindly urge you to investigate this matter and provide any possible update or assistance on the current location and next steps.. Thank you very much for your support.. Regards,. Ji An.
Tracking API
Dear China Post Team,. I hope this message finds you well.. I am reaching out to request access to your tracking API. We are looking to integrate China Post tracking data into our system in order to provide real-time tracking updates to our customers.. Could you please provide the documentation or access credentials for your public tracking API? If any partnership or registration is required to enable the API, kindly share the necessary steps.. Thank you for your assistance. Looking forward to your response.. Best regards,
Package deliverer Australia
Tracking number ZA00321850601. The China Post tracker advises that my parcel was delivered on 2025-06-06 at 22.44. The parcel was not received. Can you please advise the name of the courier company you used to deliver this parcel.
Need package information
AM767208426CN is my China Post tracking number. I need to know where this is, and when it will arrive to my house. It has been a very long time so far.
My package
You state it was delivered on May 5th. I contacted the seller multiple times via email to no avail! My china post tracking is AT684874126CN. Please find my package I paid for back in early April.. Thank you!
Did not receive package
The China Post tracking says my package was delivered on May 31st. That was a Sunday. My husband and I were both home at the time it was allegedly delivered. I still haven't received my package. Where is my package?