: I haven’t received parcel

Asked by Tran Thanh Tuan | 3/8/2024 11:45:30 PM

I have not received the goods sent from China Post, even though Track 17 has announced "delivered".
Code: AS839999649CN
My address is:
Trần Thanh Tuấn
508-CT1, VCN Phước Hải
Nha Trang-Khánh Hoà-Việt Nam

You may get the answer from the following articles:

Why can't I track my China Post package?

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1 Answer(s)

Daisy | 3/11/2024 1:59:32 AM Reply

Hi Tran Thanh Tuan,

According to the tracking information, AS839999649CN was delivered on March 7. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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