Asked by natalie | 11/19/2016 5:47:46 PM

Cp197254286cn Left Beijing 11/2/2016, no info since then. What do I do now?

Track Your Package

4 Answer(s)

Daisy 11/20/2016 8:56:18 PM

This package will be handed over to Ukrposhta to deliver it to you. At present, it shows there is some problem for Ukrposhta to connect China Post tracking system, so there is no information after it shows it left Beijing on Nov. 2. You can call Ukrposhta to ask them if they have received the package. I'll check it for you later.

natalie 11/26/2016 7:42:41 PM

Still nothing after Nov. 2nd. Ukrposhta says they have not received it. Is it possible to find the package and what's the procedure for filing an official complaint? Thank you.

David 11/26/2016 7:46:44 PM

Hi natalie,

You can call 11185 to make a complaint to China Post. But I think there is no need for you to do so. For the package from China to Ukraine, it usually needs more than a month to reach. I think they will not respond to your complain.

David 12/21/2016 9:44:31 PM

Hi natalie,

It's in your country now. You'd better contact Ukrposhta to ask if they will deliver it to you or you need to pick it up somewhere.

Latest Tracking result:
2016-12-20 06:14
Ukraine, arrived at post

2016-12-18 14:44
In Kiev, the transfer of customs

2016-12-18 11:33
Ukraine Kiev reach Exchange Bureau

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