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CP398602031CN not delivered

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hi Team,
Ticket created to Canada Post - 1429949
I have been with calls with Canada Post Customer Service. Also visited Canada Post Surrey office 4 times. They said there is an issue the packet didn't reach from warehouse depot to Surrey Canada post office (receiving address).
Now to my surprise, I am being told that this packet would be returned to China. I am helpless.
Kindly help help help to retrieve my packet before it goes to ship.

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