Hi Tracey Lack,

According to the tracking information, AM775804080CN was delivered on April 24. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM775804080CN
Package status: Delivered
Country: China -> Australia
2025-04-24 19:00 Delivered【Hervey Bay,4655】, has been submitted
2025-04-21 20:22 Dispatching【Hervey Bay,4655】, Delivery
2025-04-18 13:45 Departure from Processing Center【Hervey Bay,4655】, Express delivery departure processing center
2025-04-14 13:32 Arriyal at Processing Center【Hervey Bay,4655】, Express delivery to processing center
2025-04-13 21:29 In Transit【Queensland】, express delivery is being shipped in China
2025-04-09 15:31 Arrival at 【AU】, Arrival
2025-04-08 02:12 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-04-06 17:51 Departure from [Shenzhen], departure
2025-04-05 21:29 Received by Carrier 【Shenzhen】, carrier receiving
2025-04-05 04:44 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-04-04 03:37 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-04-02 17:01 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-03-31 22:26 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-03-31 17:50 Changsha City, China Post has collected mail