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Haven't received my package

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Hi, my package (ACM232513080CY) status has been marked as ‘delivered to Ternate City’ since June 20, 2025. It has been 14 days since it arrived at the destination city, but I still haven’t received the package.
Can you tell me who was responsible for final delivery? What should i do to find my package?

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1 Answer(s)

user
Hi Mardino Fano,

It's shipped by Guangzhou Red Cloud International Trade Co., Ltd. (红云邮贸). Tracking information shows it was delivered on June 20. If you don't receive it, you need to contact the seller to reflect the problem and ask which courier is in charge of delivering it to you or require the seller to contact the courier to check it for you.

Order number: ACM232513080CY
Package status: Successfully received (40 days)
Country: China -> Indonesia
2025-06-20 13:53 DELIVERED KOTA TERNATE 97711
2025-06-19 16:58 Out for Delivery City Ternate 97711
2025-06-18 20:30 Arrive at the email processing center KOTA TERNATE 97711
2025-06-15 20:46 Customs clearance completed
2025-06-14 11:06 The import customs keep it for inspection
2025-06-13 16:24 Customs clearanceisin progress
2025-06-10 14:49 In Transit to Next Facility
2025-06-08 18:14 DISTRIBUTION CENTER, Departed Regional Facility
2025-06-04 18:10 DISTRIBUTION CENTER, Arrived Regional Facility
2025-06-01 15:34 Departure【HK International Airport】
2025-05-29 18:40 China The airlines are shipping, transshipment overseas destinations [airline departure], international mail transportation is being transferred
2025-05-26 10:10 Airline accepts 【Hong Kong】
2025-05-23 18:52 China The goods are being cleared through customs【customs clearance】, mail international transportation is being forwarded
2025-05-20 12:12 Delivered to the carrier for transportation【Hong Kong】
2025-05-17 16:49 China leaves [Hong Kong Processing Center] has been exported and shipped, express delivery leaves the processing center
2025-05-14 13:50 Hong Kong Arrival [Hong Kong Processing Center], Express delivery Arrival Processing Center
2025-05-12 15:20 Shenzhen, cargo leaves operation center
2025-05-12 15:15 Shenzhen, arrive at the delivery point
2025-05-12 13:22 Electronic information on goods has been received

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