Hi Matthias,

According to the tracking information, AM697775855CN was delivered on March 31. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM697775855CN
Package status: Delivered
Country: China -> Austria
2025-03-31 08:42 3631, it has been submitted
2025-03-31 07:02 Item is out for delivery, express delivery is being shipped in the country
2025-03-27 20:01 1000, Express delivery is being shipped in the country
2025-03-27 07:20 Item being processed in Austria, express delivery is being shipped in the country
2025-03-27 07:20 Item arrived in Austria, express delivery is being shipped in the country
2025-03-23 04:52 Item posted abroad, express delivery is being shipped in the country
2025-03-11 18:33 AT, customs clearance of the target country [AT]
2025-03-11 02:31 AT, Arrival
2025-03-08 20:59 Shenzhen, departure
2025-03-07 22:03 Shenzhen, export customs clearance is completed [Shenzhen]
2025-03-07 06:53 Shenzhen, Express delivery departure processing center [Shenzhen]
2025-03-07 02:38 SZ,Accepted, Express delivery arrival processing center [SZ,Accepted]
2025-03-06 14:38 Changsha, leave the collection and delivery point [Changsha]
2025-03-05 13:05 Changsha City, China Post has collected emails