The package says it arrived at its destination, but with tracking number Z238938676CN, the company that ships locally in Colombia, 4-72 (the local shipping company), doesn't accept this number on its website. What is the correct tracking number?

First, I am very upset about the delay in the shipment, as it has been more than 38 days and I have not received the shipment yet

When I access the tracking, it appears on the 17 Track website that the shipment has been received, but I have not received anything
I sent several previous emails to find out the name of the shipping company responsible for delivering my shipment so that I could communicate with them, but unfortunately to no avail and there was no response from you.

QBS620241258CD

It was shipped, and when I inquired about it, it showed me that it was delivered, but I have not received anything yet. I want to know the shipping company responsible for delivering the shipment so that I can communicate with it, as it is written on the site that the shipment has arrived in my city since the date of October 18, 2024.