I did not receive my package

Asked by Baumann Barnabás | 11/23/2023 8:43:34 AM

The tracking says your package has been shipped but i haven't received it.
I need help please.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 11/27/2023 2:23:04 AM Reply

Hi Baumann Barnabás,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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