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I didn't get my package

Asked by Cindy | 8/4/2020 9:14:23 AM

On Amazon it says that my parcel was delivered but I did not receive it. I looked up the tracking number that shows and it doesn't fit the format on here. It says delivery by MCHT1 July 13th and the tracking ID #940011120079307290745.

3 Answer(s)

Daisy 8/4/2020 10:10:20 PM

Hi Cindy,

What's the courier for it? There is no tracking information for it. It's not a China Post tracking number. You need to contact the seller to reflect the problem or open a dispute on Amazon to get a solution as soon as possible.

Michael.F 12/4/2020 1:39:06 PM

I was working from home all day and it sais that the parcel was delivered, which is untrue.
is it still not arrived here and it was just a step mistake?


Daisy 12/7/2020 1:53:00 AM

Hi Michael,

I have seen many packages with the tracking number starting with A couldn't be delivered to the right address. It may be a scam and was delivered to some other place. You need to contact the seller to give you a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back.

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