Hi Mariana,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZA00487677301
Package status: Successfully received (26 days)
2025-06-22 17:19 Houston, Texas, 77057 has been made, and has been made [US]
2025-06-21 08:51 Houston, Texas, 77057 delivery, delivery [US]
2025-06-19 09:09 Houston, Texas, 77057 express delivery, delivery to go out [US]
2025-06-17 17:42 ARRIVE AT DISTRIBUTION CE, Express delivery departure processing center [US]
2025-06-15 10:17 ARRIVE AT DISTRIBUTION CE, Express delivery departure processing center [US]
2025-06-14 09:10 Customs clearance is completed, arrive at the overseas warehouse, express delivery leaves the processing center [US]
2025-06-12 08:05 The customs clearance of the target country is completed [the customs clearance of the board is completed, the customs clearance of the customs clearance of the target country is completed [the customs clearance of the board is completed]
2025-06-08 08:42 The flight has arrived, the board is being removed, the express delivery arrives at the processing center, the express delivery arrives at the [US] Customs [Flight has arrived, the board is being removed, the express delivery arrives at the processing center], waiting for customs clearance
2025-06-06 07:04 Flight departs, departs 【Shanghai Port】
2025-06-04 08:10 The cargo has arrived at the port and is waiting for flight arrangement. Export customs clearance is completed [The cargo has arrived at the port and is waiting for flight arrangement]
2025-06-02 09:09 Cargo leaves the operation center, express delivery leaves the processing center [cargo leaves the operation center]
2025-05-31 09:24 Quanzhou City, express delivery leaves commercial express delivery center, express delivery arrives processing center [Quanzhou City, express delivery leaves commercial express delivery center]
2025-05-29 14:02 Quanzhou City, express delivery leaves commercial express delivery center, express delivery leaves processing center [Quanzhou City, express delivery leaves commercial express delivery center]
2025-05-28 17:17 Quanzhou City, the email left [Jinjiang International Business Department] and was sent to [Quanzhou City]
2025-05-28 17:17 Quanzhou City, the email has been sorted at [Jinjiang International Business Department] and is ready to be sent
2025-05-28 16:47 Quanzhou City, China Post has collected emails