I have been tracking my order ZA02704464501 which last update said submitted on the 7 november 2025 and says delivered. I have not received any package. The address is correct. Could you please tell me the courier who delivered to my address so i can see where my package ended up or to get a refund?

Can you tell me where my parcel is? It is saying submitted. I do not understand what thus means.
My tracking number is LL005040374134EX

Hi,
I submitted my order on March 13th and have had no news since March 17th. Is there a problem with my order?
I know there are delays due to Covid19 but I am starting to worry a little bit like it's been 45 days in transit now with ems express service and it doesn't even reached destination country.
Can you give me more information about its transit?

here is my order number:
EB714969496CN

Thank you
Have nice a day