Is my order lost in transit?

Asked by Nico | 4/28/2020 8:15:45 AM

I submitted my order on March 13th and have had no news since March 17th. Is there a problem with my order?
I know there are delays due to Covid19 but I am starting to worry a little bit like it's been 45 days in transit now with ems express service and it doesn't even reached destination country.
Can you give me more information about its transit?

here is my order number:

Thank you
Have nice a day

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3 Answer(s)

Daisy 4/29/2020 8:09:59 PM

Hi Nico,

It's still stuck in Shanghai International Mail Exchange Station now. Due to the coronavirus, packages are processed slowly. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

Squidgoggle 7/27/2020 2:53:39 AM

My package has been sitting in Chongqing since the 16th of June - should I be worried?

Tracking #: RV455513765CN


Daisy 7/27/2020 11:57:48 PM

Hi Squidgoggle,

Just wait for more days to get update. If it couldn't be delivered untill Sep 15, it's not normal.

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