I have not received my parcel.
Asked by Emma |
0
Hi there,
Please can you help, I have not received my package. My tracking number SH9900105830YQ says that it has been delivered successfully to SN1 3PH but I have not received it. Please can you confirm the exact address it has been delivered to. Also what was the local shipping company that was used? I have checked many but not found one that recognises the tracking number.
Thanks
Emma
Please can you help, I have not received my package. My tracking number SH9900105830YQ says that it has been delivered successfully to SN1 3PH but I have not received it. Please can you confirm the exact address it has been delivered to. Also what was the local shipping company that was used? I have checked many but not found one that recognises the tracking number.
Thanks
Emma
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1 Answer(s)

It's shipped by Shenzhen Shenghang International Logistics Co., Ltd. (深圳升航国际物流有限公司). Tracking information shows it was delivered on July 7. If you don't receive it, you need to contact the seller to reflect the problem and ask which courier is in charge of delivering it to you or require the seller to contact the courier to check it for you.
Order number: SH9900105830YQ
Package status: Successfully received (32 days)
Country: China -> UK
2025-07-07 09:32 Delivered Swindon SN1 3PH
2025-07-06 13:01 Out for Delivery Swindon SN1 3PH
2025-07-04 15:22 Arrive at the mail processing center Swindon SN1 3PH
2025-07-03 16:44 Customs clearance completed
2025-07-01 15:45 The import customs keep it for inspection
2025-06-28 09:43 Customs clearanceisin progress
2025-06-25 16:12 Arrive at Airport
2025-06-23 16:38 Departure【HK International Airport】
2025-06-20 11:07 Airline accepts 【Hong Kong】
2025-06-18 09:05 Delivered to the carrier for transportation【Hong Kong】
2025-06-16 12:24 Express delivery departure processing center【Hong Kong】
2025-06-14 14:06 Express delivery arrives at the processing center [Hong Kong]
2025-06-11 09:56 Export customs/release [Shanghai]
2025-06-08 10:45 Email departure processing center [Shanghai]
2025-06-06 11:42 The email has been sorted and is ready to be sent [Shanghai]
2025-06-05 12:49 Shanghai Processing Center has received and sent to [Shanghai]