Dear China Postal Tracking team,

I am contacting you regarding my package with tracking number LZ219439063CN. According to 17Track, the item has been stuck in customs clearance for several days.

I already contacted 472 (Colombian postal service), but they informed me they have not received the package yet. They also advised me to wait, but I am concerned because there have been no updates since August 14th.

Could you please confirm if the package is still under customs clearance? Is there any issue that requires my action, like a customs payment or additional tracking number?

If possible, could you assist me by checking the package status directly, or indicate a phone number or email where I can contact the responsible department?

Thank you very much for your support.

Best regards.

Tracking number CP519246260CN - Inquiry About Undelivered Package and Customs Clearance
Dear,
I am writing to inquire about a package I purchased from AliExpress, which was shipped via China Post. Unfortunately, the package has not yet cleared customs, and I am uncertain about the necessary steps I need to take to receive it.

The seller has advised me to contact customs to retrieve the package. However, I do not have information regarding the current location of my package.

Could you kindly assist me in locating my package and advise me on the process for customs clearance? I would greatly appreciate your guidance and support in this matter.

Thank you for your time and assistance. I look forward to your response.

Best regards,
Thi Giang Huong Lam

Dear China Postal Tracking team,

Thank you for your previous response regarding my package LZ219439063CN.

Following up on our conversation, I would like to ask for some clarification. You mentioned that the package is now in Colombia and that 4-72 should deliver it. However, according to 17Track, the package has been "in transit" for over 62 days, and 4-72 has confirmed to me that they do not have the package in their system. They believe it may still be in customs, but they cannot help me further without more information.

That’s why I kindly ask you:

When you say the package is “in Colombia,” can you please tell me where exactly in Colombia it was delivered?

Which company, department, or person received it from your side?

What is the address or location (e.g. airport warehouse, customs facility) where China Post handed over the package in Colombia?

Do you have any contact information (a phone number, email, or reference number) for the receiving party or customs office?

With this information, I will be able to contact the right organization and follow up properly, since my package appears to be lost or stuck and no one has been able to locate it so far.

I really appreciate your help and hope you can give me these details so I can try to recover my package.

Best regards,
Juan Manuel Moncada Restrepo