My tracking number is EV015213585CN. I never received the package within the expected timeframe. I had forgotten about it after awhile. I also never received any notices from customs. USPS can't do an inquiry. I fear I waited too long. Is there a way to do an inquiry or trace where the package is? Last posting was that the plane had landed.

This is my second inquiry to you about this package. I mailed a package to China from the USA on April 16, 2020 and I have still not been notified that it was received. On May 9, 2020, it is documented as having departed Shanghai China en route to it's destination. On July 20, I sent in my first inquiry about where tis package might be, and you told me to wait a couple more weeks. Six weeks have since passed, and I still have not heard that my package has been received in Guangzhou Guangdong China. The tracking number is UH023923652US. Can you please help me find this package? It is a return of merchandise and I have been expecting a refund since April for this merchandise. Thank you so much. Linda Andrews

Tracking number CP519246260CN - Inquiry About Undelivered Package and Customs Clearance
Dear,
I am writing to inquire about a package I purchased from AliExpress, which was shipped via China Post. Unfortunately, the package has not yet cleared customs, and I am uncertain about the necessary steps I need to take to receive it.

The seller has advised me to contact customs to retrieve the package. However, I do not have information regarding the current location of my package.

Could you kindly assist me in locating my package and advise me on the process for customs clearance? I would greatly appreciate your guidance and support in this matter.

Thank you for your time and assistance. I look forward to your response.

Best regards,
Thi Giang Huong Lam