It says delivered but I did not receive it. What now

Asked by Jacqueline Barry | 12/1/2023 3:07:59 PM

Tracking says it is delivered but I have not received it. What now? G

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 12/3/2023 9:05:45 PM Reply

Hi Jacqueline Barry,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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