Item show delivered but not received

Asked by Florian | 7/9/2024 5:47:04 AM

Hello, i bought an item on aliexpress, tracking number is AT423554573CN.
It is shown "delivered" but i have received nothing.
Can you get some details on where the parcel is ?

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 7/11/2024 7:57:57 AM Reply

Hi Florian,

We could only see it was delivered on July 8. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered to and who signed for it. If the seller doesn't reply you, try to contact AliExpress to get refund in time.

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