Hi Dewi B Hughes,

We could only provide you with the tracking information. It's shipped by Qilida Supply Chain (齐力达供应链). Tracking information shows it was delivered on November 1. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you in time.

Tracking Number: QLD000120381CN
Package Status: Successfully Signed for (33 days)
Country: China -> United Kingdom
QLD:
2025-11-01 10:54 Delivered Llanrwst LL26 0UU
2025-10-31 11:26 Out for Delivery Llanrwst LL26 0UU
2025-10-29 14:02 Arrival at Mail Processing Center Llanrwst LL26 0UU
2025-10-27 09:29 Customs clearance completed
2025-10-23 13:25 Customs clearanceisin progress
2025-10-20 08:12 DISTRIBUTION CENTER, Departed Regional Facility
2025-10-17 12:49 DISTRIBUTION CENTER, Arrived Regional Facility
2025-10-13 11:17 Departure【HK International Airport】
2025-10-11 12:34 Airlines receive【Hong Kong】
2025-10-08 09:05 ChinaThe goods are being cleared through customs【Customs Clearance】, international mail is in transit
2025-10-06 13:26 Handed over to the carrier for transportation【Hong Kong】
2025-10-04 08:42 China has left [Hong Kong Processing Center] and has been exported and shipped, and the express has left the processing center.
2025-10-01 12:17 Arrival in Hong Kong [Hong Kong Processing Center], express shipment arrives at the processing center
2025-09-29 18:13 Guangzhou, goods leave the operation center
2025-09-29 16:58 Guangzhou, arrive at the delivery point
2025-09-29 12:10 The electronic information of the goods has been received

Hi the supplier has not responded to my email. and it looks like their website is down. Who was the local carrier in the UK that delivered the parcel ?