LO042342045CN About the cancellation of exports

Asked by Chisaki | 8/23/2019 4:58:41 AM

I purchased an item on internet over 10 days ago. And the shipper sent it by China post and I checked the tracking of it. It had been there for over a week and now it seems the export was cancelled. The shipper hasn’t replied to me yet so I would like you to explain what happened to the item that I ordered. If it’s possible, can you send it to me again? Thanks!

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2 Answer(s)

Daisy 8/23/2019 7:46:00 PM

Hi Chisaki,

It was returned back to the seller on August 18. You need to contact the seller to send it again to you:

2019-08-18 18:30
Shenzhen, Returned

2019-08-18 18:08
Shenzhen, China Post Group Company, Shenzhen Longhua District Delivery Division of the Department of Business To arrange delivery (postman name: Liu Yunliang; contact phone: 13714118650)

2019-08-12 08:01
Shenzhen, arrived at China Post Group Company Shenzhen Longhua District Delivery Division Of the Business Department processing center

2019-08-11 17:05
Shenzhen, has left the Shenzhen Processing Center, sent to China Post Group Company Shenzhen Longhua District Delivery Division of the Business Department

2019-08-08 00:39
Shenzhen, has left China Post Group Company Shenzhen Longhua District Delivery Division Of the Business Department, sent to Shenzhen International Mail Exchange Bureau

2019-08-08 00:31
Shenzhen, China Post Group Company, Shenzhen Longhua District Delivery Division of the Business Department has received

In$omnia 12/23/2019 8:01:07 AM

Hi, this is what their tracking thing say.

International Mail# LO579977607CN Tracking Result
Summary
Tracking number Origin Destination Status
LO579977607CN CHINA NETHERLANDS Canceled
History Detail
Local date/time Activity Location Remarks
2019/12/5 15:57 Received by Post Office
2019/12/11 15:04 Departure export customs BEIJING EMS
2019/12/21 11:40 Export cancellation

Can you please tell me what does this mean??? Because i have send like 4 mail to them but no answer. And it is now like 4 weeks almost. Can you please help me??

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