Hi, my package is currently in holding Waiting for users to pay taxes. Guangzhou City. Can you advise where this is being held, so I can pay the taxes to release the package. The tracking number is EJ338114221AU.

The tracking update says waiting for customer fees payment, but my receiver in China cannot pay or doesn't have a link to pay. Can I add their phone number to the order so they can pay the taxes? They do not have any information to pay the taxes. How can we get this sorted?

I have returned a purchase to the seller at the end of June.
After lengthy stay at the customs, the current status is: waiting for users to pay taxes.

Guangzhou City, waiting for users to pay taxes
2023-08-01 13:47
Guangzhou, leave [Guangzhou International Exchange Bureau], next stop [Guangzhou International Customs Broker] (via transfer)
2023-08-01 13:46
Guangzhou, Arrive at [Guangzhou International Exchange Bureau] (via transfer)
2023-07-31 16:18
Guangzhou City, Customs Clearance, Guangzhou City, Customs Clearance Progressing
2023-07-13 13:53
Guangzhou City, sent to the import customs
2023-07-07 16:24
Guangzhou City, sent to the import customs
2023-07-06 11:06

What happens if the seller does not pay taxes? What happens if the seller doesn't pick up the parcel. Will it come back to me?
Please, answer.