I ordered a 32" flat screen TV from Highlandhome to be delivered to my home address in Fortitude Valley, Australia.

I have been tracking this via ChinaPostal tracking, CP order reference number which shows this was delivered to Fortitude Valley Mail Processing Center on 24th June and was then apparently delivered to my home address on 27th June 2025, although I have not received this!.

I have now been to the Fortitude Valley Mail Processing Center last Friday and again today and they have no record of receiving the item.

They suggested I contact China Post immediately and confirm the details of the order and delivery with you. I need China Post to confirm the following information urgently please:

1. Is the tracking number of my order and item GZ0001126245YQ from China Post correct?

2. Has or would the China Tracking order number been changed once received in Australia? If the track8ng number has changed or is incorrect, please advise an updated correct tracking number.

3. What Courier Service in Australia has been used to collect and deliver the package in Australia? Please advise name 9f the Australian courier company used and their contact details should I need to follow them up directly.

4. If the package has been delivered to an address in Fortitude Valley, please confirm where the Courier has delivered the item.

I would appreciate an urgent response please to my above queries as I have been waiting a long time for this to arrive and am now concerned that it has been delivered to an incorrect location, or has n9t been delivered at all.

Please advise.