You need to contact the seller to ask. The seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Here, I want bring in your notice that I received my package on 11-12-2020 in Agriculture University Peshawar, the tracking number of my package is CP379440835CN. I got the package almost after one year and unluckily few things are missing from the package, one leather coat, one wool sweater and two T-shirts. Here I want to submit my complaint for the missing things. Please take notice not only for me but for your reputation. Thanks
You need to contact the seller to ask. The seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.