Hi z,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC56311111799
Package Status: Successfully Signed for (15 days)
Country: China -> Canada
China Post:
2026-01-08 13:36 CALGARY AB CA, has been invested【CA AB CALGARY AB CA】
2026-01-07 23:32 CALGARY AB CA, express shipment arrives at processing center [CA AB CALGARY AB CA]
2026-01-03 14:46 MISSISSAUGA ON CA, customs clearance in destination country completed [MISSISSAUGA ON CA]
2026-01-01 14:58 YYZ YYZ CA, arrive【YYZ YYZ CA】
2025-12-30 09:56 HK, departure【HK】
2025-12-29 09:49 SZ GD CN, the shipment leaves the processing center [SZ GD CN]
2025-12-29 09:49 SZ GD CN, express shipment arrives at processing center [SZ GD CN]
2025-12-29 07:48 Shenzhen City, export customs clearance completed [Shenzhen City]
2025-12-27 09:48 SHENZHEN GD CN 518103, the shipment leaves the processing center [SHENZHEN GD CN 518103]
2025-12-25 13:32 Dongguan City 52310004, the email left [International Sales Department Directly Affiliated to Dongguan International Company] and is being sent to [Guangshang Center]
2025-12-25 13:26 Dongguan City 52310004, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2025-12-25 10:18 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2025-12-25 10:15 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2025-12-25 10:06 Dongguan City 52310004, China Post has received the express shipment