My package doesn't update from my national post service

Asked by dimealets | 11/14/2022 12:28:50 PM

Hello, my tracking number is: EV026332036CN

I ordered soccer jerseys from China to México since 19 oct and my last update was 4 of november of 2022 and it says that arrived to the destination, but from my national post service says that it doesn't leave China.

What can i do?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 11/15/2022 8:53:21 PM Reply

Hi dimealets,

I suggest you wait for more days to get update to see. If you couldn't receive it in this month, you need to contact the seller to give you a solution in time.

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I placed the order on Aliexpress on the 8th of February 2021.
Last status update was on the 17th of March: Shenzhen, Arrival at Shenzhen International Bulk Processing Center.
Service: China Post Registered Air Mail
AWB: RE189606145CN
I have been looking on my national post tracking service up until now and the parcel wasn't received.
It's the first time I order something from abroad. It's not something terribly valuable and I can always order more but if the post service is to blame I don't know if it's worth it or maybe I should try another delivery service.
I don't really want to dispute it as I don't think it's the seller's fault yet I have 2 days left to open dispute.
Is it still in China? Is it somewhere else in transit? Should I dispute it?
Can you guys please help?