my package is marked as delivered but it was not

Asked by sabrina raaf | 5/5/2026 4:24:24 PM

my package from Shein is marked as delivered but it was not delivered. Here's the tracking info: China Post ZP12049942401
please send info.

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 5/5/2026 11:56:04 PM Reply

Hi sabrina raaf,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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