My package says "delivered" but I never recieved it
Asked by John |
0
My tracking number is ZC38219318999 can you help me in locating my package?
John
John
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3 Answer(s)
Daisy
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Hi John,
According to the tracking information, ZC38219318999 was delivered on Nov.4. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Tracking Number: ZC38219318999
Package Status: Successfully Signed for (30 days)
Country: China -> USA
China Post:
2025-11-04 06:11 ROHNERT PARK, CA, US 94928, has been deposited【US CA】
2025-11-03 22:10 ROHNERT PARK, CA, US, outbound delivery【US CA】
2025-11-03 20:39 ROHNERT PARK, CA, US, the express arrives at the delivery point [US CA]
2025-11-03 20:02 ROHNERT PARK, CA, US, arrived at【US】
2025-11-03 07:49 NORTH BAY CA DISTRIBUTION CENTER, US, arrived at【US】
2025-11-02 19:45 PETALUMA, CA, US, arriving【US】
2025-11-01 23:21 US, destination transfer【US】
2025-11-01 06:19 AURORA, CO, US, arriving【US】
2025-10-31 18:59 US, destination transfer【US】
2025-10-31 05:55 US, destination transfer【US】
2025-10-30 17:51 WASHINGTON DC DISTRIBUTION CENTER, US, the shipment leaves the processing center [WASHINGTON DC DISTRIBUTION CENTER, US]
2025-10-30 13:29 WASHINGTON DC DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 13:00 SOUTHERN MD DISTRIBUTION CENTER, US, the shipment leaves the processing center [SOUTHERN MD DISTRIBUTION CENTER, US]
2025-10-30 12:05 SOUTHERN MD DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 10:50 ROCKVILLE, MD, US, express shipment arrives at processing center [US CA ROCKVILLE, MD, US]
2025-10-11 20:03 US, the express arrives at the processing center [US CA US]
2025-10-10 18:03 US, customs clearance in destination country completed [US]
2025-10-09 18:03 US, arrive at【US】
2025-10-08 20:03 CAN, departure【GUANGDONG】
2025-10-08 01:03 CN, Carrier Accepted
2025-10-07 16:03 CAN, handed over to carrier for transport
2025-10-07 11:39 Foshan City, the shipment leaves the processing center [Foshan City]
2025-10-07 11:27 Foshan City 52809906, the email left [Chancheng Sales Department directly under Foshan International Company] and is being sent to [Guangshang Center]
2025-10-07 11:27 Foshan City 52809906, the mail has been sorted at [Foshan International Company Directly Affiliated Chancheng Sales Department] and is ready to be sent out
2025-10-07 05:03 CAN, export customs clearance completed [CAN]
2025-10-05 11:21 Foshan City, express delivery processing center [Foshan City]
2025-10-05 11:14 Foshan City 52809906, China Post has received the mail
According to the tracking information, ZC38219318999 was delivered on Nov.4. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Tracking Number: ZC38219318999
Package Status: Successfully Signed for (30 days)
Country: China -> USA
China Post:
2025-11-04 06:11 ROHNERT PARK, CA, US 94928, has been deposited【US CA】
2025-11-03 22:10 ROHNERT PARK, CA, US, outbound delivery【US CA】
2025-11-03 20:39 ROHNERT PARK, CA, US, the express arrives at the delivery point [US CA]
2025-11-03 20:02 ROHNERT PARK, CA, US, arrived at【US】
2025-11-03 07:49 NORTH BAY CA DISTRIBUTION CENTER, US, arrived at【US】
2025-11-02 19:45 PETALUMA, CA, US, arriving【US】
2025-11-01 23:21 US, destination transfer【US】
2025-11-01 06:19 AURORA, CO, US, arriving【US】
2025-10-31 18:59 US, destination transfer【US】
2025-10-31 05:55 US, destination transfer【US】
2025-10-30 17:51 WASHINGTON DC DISTRIBUTION CENTER, US, the shipment leaves the processing center [WASHINGTON DC DISTRIBUTION CENTER, US]
2025-10-30 13:29 WASHINGTON DC DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 13:00 SOUTHERN MD DISTRIBUTION CENTER, US, the shipment leaves the processing center [SOUTHERN MD DISTRIBUTION CENTER, US]
2025-10-30 12:05 SOUTHERN MD DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 10:50 ROCKVILLE, MD, US, express shipment arrives at processing center [US CA ROCKVILLE, MD, US]
2025-10-11 20:03 US, the express arrives at the processing center [US CA US]
2025-10-10 18:03 US, customs clearance in destination country completed [US]
2025-10-09 18:03 US, arrive at【US】
2025-10-08 20:03 CAN, departure【GUANGDONG】
2025-10-08 01:03 CN, Carrier Accepted
2025-10-07 16:03 CAN, handed over to carrier for transport
2025-10-07 11:39 Foshan City, the shipment leaves the processing center [Foshan City]
2025-10-07 11:27 Foshan City 52809906, the email left [Chancheng Sales Department directly under Foshan International Company] and is being sent to [Guangshang Center]
2025-10-07 11:27 Foshan City 52809906, the mail has been sorted at [Foshan International Company Directly Affiliated Chancheng Sales Department] and is ready to be sent out
2025-10-07 05:03 CAN, export customs clearance completed [CAN]
2025-10-05 11:21 Foshan City, express delivery processing center [Foshan City]
2025-10-05 11:14 Foshan City 52809906, China Post has received the mail
According to the tracking information, ZC38219318999 was delivered on November 4. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Tracking Number: ZC38219318999
Package Status: Successfully Signed for (30 days)
Country: China -> USA
China Post:
2025-11-04 06:11 ROHNERT PARK, CA, US 94928, has been deposited【US CA】
2025-11-03 22:10 ROHNERT PARK, CA, US, outbound delivery【US CA】
2025-11-03 20:39 ROHNERT PARK, CA, US, the express arrives at the delivery point [US CA]
2025-11-03 20:02 ROHNERT PARK, CA, US, arrived at【US】
2025-11-03 07:49 NORTH BAY CA DISTRIBUTION CENTER, US, arrived at【US】
2025-11-02 19:45 PETALUMA, CA, US, arriving【US】
2025-11-01 23:21 US, destination transfer【US】
2025-11-01 06:19 AURORA, CO, US, arriving【US】
2025-10-31 18:59 US, destination transfer【US】
2025-10-31 05:55 US, destination transfer【US】
2025-10-30 17:51 WASHINGTON DC DISTRIBUTION CENTER, US, the shipment leaves the processing center [WASHINGTON DC DISTRIBUTION CENTER, US]
2025-10-30 13:29 WASHINGTON DC DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 13:00 SOUTHERN MD DISTRIBUTION CENTER, US, the shipment leaves the processing center [SOUTHERN MD DISTRIBUTION CENTER, US]
2025-10-30 12:05 SOUTHERN MD DISTRIBUTION CENTER, US, arrived at【US】
2025-10-30 10:50 ROCKVILLE, MD, US, express shipment arrives at processing center [US CA ROCKVILLE, MD, US]
2025-10-11 20:03 US, the express arrives at the processing center [US CA US]
2025-10-10 18:03 US, customs clearance in destination country completed [US]
2025-10-09 18:03 US, arrive at【US】
2025-10-08 20:03 CAN, departure【GUANGDONG】
2025-10-08 01:03 CN, Carrier Accepted
2025-10-07 16:03 CAN, handed over to carrier for transport
2025-10-07 11:39 Foshan City, the shipment leaves the processing center [Foshan City]
2025-10-07 11:27 Foshan City 52809906, the email left [Chancheng Sales Department directly under Foshan International Company] and is being sent to [Guangshang Center]
2025-10-07 11:27 Foshan City 52809906, the mail has been sorted at [Foshan International Company Directly Affiliated Chancheng Sales Department] and is ready to be sent out
2025-10-07 05:03 CAN, export customs clearance completed [CAN]
2025-10-05 11:21 Foshan City, express delivery processing center [Foshan City]
2025-10-05 11:14 Foshan City 52809906, China Post has received the mail