My parcel takes a very long time to process.

Asked by KOGBETLIEV IVAN ALEKSEEVICH | 2/14/2020 6:11:51 AM

Hello!
My parcel track number ETSSD1026776905YQ arrived at Shenzhen warehouse on 01/21/2020 and the shipment operation was completed. Please tell me why the parcel has not yet been sent to Russia? When does the package go to Russia? Thanks for your information.
With an indication, Ivan.

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3 Answer(s)

Daisy 2/14/2020 6:54:23 AM

Hi KOGBETLIEV IVAN ALEKSEEVICH,

It's en route to Russia now. It usually takes about 20-40 days to be delivered. If you couldn't receive it within the promised time, better contact the seller to give you a solution as soon as possible.

KOGBETLIEV IVAN ALEKSEEVICH 2/14/2020 8:22:53 AM

Thank you for your quick response. But the parcel is still in the sorting center (CNSZXD, SHENZHEN). Please tell me why my package has not yet been sent to the Suifenhe facility for a flight to Russia? This makes me and the bona fide seller worry. Please send my parcel to Russia as soon as possible. Help me! Thank you for your help, understanding and cooperation.

Daisy 2/14/2020 9:27:32 PM

Hi KOGBETLIEV IVAN ALEKSEEVICH,

It's sent by ETS. You'd better contact the sender to connect with ETS to let them deal with it quickly.

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