No package here but in tracking yes

Asked by Barbara Koldas-Wagner | 11/21/2022 10:51:01 AM

AS811201999CN

This package is not by me. It is a long time in Germany, not by me. Who is the company for bring the Package?
Please help me to find my order.

Thank you

Barbara Koldas-Wagner

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 11/22/2022 10:00:30 PM Reply

Hi Barbara Koldas-Wagner,

It should be delivered by the local post service in Germany. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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