Hi Cinzia Cognata,

According to the tracking information, ZA02172924501 was delivered on October 15. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA02172924501
Package Status: Successfully Signed for (36 days)
Country: China -> Italy
China Post:
2025-10-15 14:29 Delivered【Marcaria】, delivered【Delivered【Marcaria】
2025-10-14 14:29 Dispatching【Marcaria】, outbound delivery【Dispatching【Marcar】
2025-10-12 14:29 Departure from Processing Center【Marcaria】, express shipment leaves the processing center【Departure from Proc】
2025-10-10 14:29 Arriyal at Processing Center【Marcaria】, the shipment arrives at the processing center
2025-10-08 14:29 In Transit【Mantova】, the shipment is in transit within the country
2025-10-05 14:29 Arrival at【IT】, arrive
2025-09-17 14:14 In Transit【Shenzhen】, the express is in transit within the country, transiting on trunk lines
2025-09-15 14:14 Departure from【Shenzhen】, Departure
2025-09-14 14:14 Received by Carrier 【Shenzhen】, the carrier receives
2025-09-13 14:14 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-09-12 14:15 Departure from Processing Center 【Changsha】, the shipment leaves the processing center 【Departure from Processing Center 【Changsha】】
2025-09-11 14:14 Arrival at Processing Center【Changsha】, Express shipment arrives at Processing Center【Arrival at Processing Center【Changsha】】
2025-09-10 16:40 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2025-09-09 18:27 Changsha City 41010068, China Post has received the mail

I will certainly contact the seller. However, it is not acceptable to deliver the parcel to someone who is not the rightful owner.