No update on package

Asked by farhaad | 6/22/2020 1:00:56 AM

Hi good day. I hope a china-post representative can assist me. I have a parcel that the status says its was returned. Now there is no activity on this parcel for over 40 days. The sender also has not received the returned parcel. Please can I get some detailed info about this package.

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4 Answer(s)

Wooras 6/22/2020 4:46:05 AM

I did an order in 10th May 2020 and the parcel has been shipped on 12th May 2020 with the track number LA986401714CN. After more than a month I can see "Arrive at the Sita processing center" for 4 times in a row in the delivery history. What does it really mean? I would like to know where really my parcel is and when it will arrive. I did a further order from another company of China this June and it already arrived in UK. Another thing I want to know is: is this delivery by airmail or by train? Because by airmail the delivery time should be shorter than a month.

Thanks in advance for your reply

Best regards


Daisy 6/24/2020 4:28:12 AM

Hi farhaad,

It's on the way bacl to the seller on May 2 and is still stuck in Dongguan now. The return address may not clear. You need to let the seller contact China post (call 11183) directly to check it. The should refund you as it hasn't be delivered in three months.

Daisy 6/24/2020 4:29:30 AM

Hi Wooras,

It's deliverd by train. "Arrive at the Sita processing center" are processing centers in some other countries.

farhaad 6/24/2020 4:53:30 AM

Thank you

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