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Order not delivered

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Your tracking says my package has been delivered but it has not. Tracking number AS811216497CN Do you have a tracking number for Canada Post so I can check with them too

1 Answer(s)

Hi Kim,

You need to contact the seller to ask for the new tracking number in for Canada Post. Then, you need to use the number to check with Canada Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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