Order not delivered

Asked by Kim | 1/4/2023 11:47:03 AM

Your tracking says my package has been delivered but it has not. Tracking number AS811216497CN Do you have a tracking number for Canada Post so I can check with them too

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 1/13/2023 1:36:05 AM Reply

Hi Kim,

You need to contact the seller to ask for the new tracking number in for Canada Post. Then, you need to use the number to check with Canada Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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