Order says delivered but wasn’t

Asked by Carmen | 2/24/2025 10:36:05 PM

My order AT627307414CN, says delivered but it’s not anywhere, I’ve waited days and do not know where it is

Who do I contact?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 2/24/2025 10:39:30 PM Reply

Hi Carmen,

According to the tracking information, AT627307414CN was delivered on Feb.2. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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