China Post: 86 10 11185 EMS: 86 10 11183

Package don’t move

|

Hello,

I’m contacting you because I have a package from France to China that don’t move since the 30 of September.
2022-09-30 13:14
沈阳市, 出库

It’s out of Shenyang (China) but don’t move since 10 days.
It do pass customs and I paid customs fees.

Thanks for your help.

Antoine

You may get the answer from the following articles:

4 Answer(s)

user
Hi Antoine B,

What's the tracking number? If it doesn't move for a long time, you need to contact the receiver in China and let him call China Post service number 11185 to further check it for you.
user
Hi!
Thanks for your reply.
Here is the tracking number : EY690884330FR

Thanks for your help.

Sincerely,

Antoine Barroy
user
Hi Antoine B,

You better contact the receiver to ask if he has paied for the tax. If ha has paid, he needs to contact China Post by calling the service number 11185 to further check it.
user
Hi!
I am the receiver :)
I’ll try to contact the service then.
Sincerely

Related Questions

My parcel don’t move from 20 october (1 reply)

Why my parcel don’t move from 20 october? will i end up getting it before christmas or i will never get it?
Training numder: RG007084288CN

The package doesn't move since March and the other since May. Asking for info. (3 replies)

Hi.
I have two parcel that doesn't move since a long.
One is RV432161155CN, I don't know if this is still in the way to my country (Chile) or something happened.
The other is UJ201503764CN, I asked to the seller and he didn't know whar happened to the package, He retuned me the money and said that probably I still can get the product.
I want to know if you have any extra information about this. I know that with the virus everything is taking more time than usual, but I want to be sure.

Kind regards,
Nico

After 60 days, no update (1 reply)

LZ116530525CN Didn’t not move since may 28th. You told me back in june that it was going to move soon and nothing happened.. seller refund my order and we have no clue what is going on with my package. It is still in china!

Answer This Question

You are not allowed to post or reply questions at present. Thank you for your cooperation.
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!