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Package don’t move

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Hello,

I’m contacting you because I have a package from France to China that don’t move since the 30 of September.
2022-09-30 13:14
沈阳市, 出库

It’s out of Shenyang (China) but don’t move since 10 days.
It do pass customs and I paid customs fees.

Thanks for your help.

Antoine

4 Answer(s)

Hi Antoine B,

What's the tracking number? If it doesn't move for a long time, you need to contact the receiver in China and let him call China Post service number 11185 to further check it for you.
Hi!
Thanks for your reply.
Here is the tracking number : EY690884330FR

Thanks for your help.

Sincerely,

Antoine Barroy
Hi Antoine B,

You better contact the receiver to ask if he has paied for the tax. If ha has paid, he needs to contact China Post by calling the service number 11185 to further check it.
Hi!
I am the receiver :)
I’ll try to contact the service then.
Sincerely

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