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Package has been stuck for more than 30 days


My tracking # AG161654928CN

When I track my package it’s been stuck for more than 30 days and has a message stating that; I am to contact the investment officer. When I try and contact the number listed it’s disconnected.

Here is the generated messages:
Dongguan City, [Dongguan International Company Direct International Business Department] has been received, investment officer: Shang Chao, telephone: 13266051987

How do I get my package?

1 Answer(s)

Hi Kelly E,

It may be lost. If the seller doesn't reply you, you can only try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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