Package has not arrived

Asked by Ivan Stacy | 12/4/2017 1:03:09 AM

I ordered a book to be delivered to me in Hangzhou from the UK, but it has not arrived after five weeks. Is there any way I can check on its progress?

Thank you.

Track Your Package

3 Answer(s)

Daisy 12/4/2017 6:18:11 PM

Hi Ivan Stacy,

Do you have the tracking number for the package? It's hard to know where it is without knowing the tracking code.

Ivan Stacy 12/8/2017 1:04:17 AM

Hello Daisy,

further to my previous question about my package that has not arrived in Hangzhou, I'm afraid I don't have a tracking number. Is there any other information (e.g. my address) that could help us to locate it?

Thanks and regards,


Daisy 12/8/2017 1:06:33 AM

Hi Ivan,

You can call China Post service number +86 10 11183 (then 8 for English service) to check it.

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