☰
China Post: 86 10 11185 EMS: 86 10 11183
  1. Home
  2. Q & A

Package has not arrived

|

I ordered a book to be delivered to me in Hangzhou from the UK, but it has not arrived after five weeks. Is there any way I can check on its progress?

Thank you.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?
How do I track a package from China?
Why can't I track my China Post package?

3 Answer(s)

user
Hi Ivan Stacy,

Do you have the tracking number for the package? It's hard to know where it is without knowing the tracking code.
user
Hello Daisy,

further to my previous question about my package that has not arrived in Hangzhou, I'm afraid I don't have a tracking number. Is there any other information (e.g. my address) that could help us to locate it?

Thanks and regards,

Ivan
user
Hi Ivan,

You can call China Post service number +86 10 11183 (then 8 for English service) to check it.

Related Questions

Parcel stuck on "arrived at destination" (3 replies)

Hi! My package RG002673027CN has been stuck on "arrived at destination" for 11 days now... Has it already arrived to argentina? According to tracking ir was handed to airline and arrived to destination on 3 diferente ocations.
Thanks!

Package not arrived (2 replies)

Can anyone help me my parcel arrived in langley uk on 14 June but has not arrived UU144485478CN
Please anyone advice me I apreciate it
Lise

Why my item has not arrived at it's destination ? (1 reply)

I have send a package and it has arrived to Shenzhen Center and at the tracking informations says that at 10/11 (tracking code:RE814916505GR)Delivery attempted .What supposed to mean that ? why my package hasnt arrived to its destination ?

my package has not arrived. (1 reply)
Where is my package? (4 replies)
My package shows that it arrived to the city but it doesn’t show that (1 reply)
My Package "arrived at port" but no further updates (0 reply)
my package has arrived in my country, but from there it has not been updated. (0 reply)

Answer This Question

You are not allowed to post or reply questions at present. Thank you for your cooperation.
'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you！Your answer has been posted successfully!

China Post Tracking

Recommended Articles

Why is my package stuck in transit?

How to send parcels to foreign countries by china post

How long does it take to ship via China Post?

Why can't I track my china post package?

How do I track a package from China?

Wrong parcel address. How to change it?

China import and export regulations 2025

Hot Topics

Call China Post (858 replies)
parcel has been stuck in GuangDongShengGuangZhouShi 51000061 (250 replies)
Origin post is preparing shipment (138 replies)
Where is my package? (137 replies)
QINGbei supply (china) where is my package (101 replies)
Where is my package (101 replies)
my package is already 10 days stuck in "Liege-Linehaul Arrival" (98 replies)
2018-12-11 21:46 Arrive at the "United States" level two processing center (96 replies)