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Package has not arrived since April


Hi, I shipped a parcel via USPS from USA to China in April. How can I check with the local post office if the item is being held in customs or at the local post office. When I shipped the item, I provided the address in China in both English and Chinese as well as my telephone number. The items are stuff toys so I do not understand what happened. Please kindly help me :( The tracking numbers were UA437619835US and UA437645172US.

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1 Answer(s)

I currently cannot find any tracking information from USPS for your package. I would suggest calling the USPS service number, to see if your package ever left the United States. If you can't get any information from there, you should call the Chinese customs to see if your product is being held at customs. I will leave both numbers below:

USPS Service: 1 (800) 275 8777
Chinese Customs: +861065194114

Hope you get your problem sorted out soon.

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