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Package marked as delivered but not received


Hello, I ordered a SHEIN package (N°6A21592538375) which is marked as being delivered on July 31, I went to check my mailbox the next day but I did not find any package. I decided to ask Colissimo who confirmed that the letter carrier had put the package in the mailbox, and as I did not receive it they directed me to the carrier. We suspect that someone is stealing the packages in our building thanks to a key that opens each mailbox, but we don't know who it is. What am I supposed to do because I did not receive this package?

2 Answer(s)

Hi Bongo Hulda,

If someone stole it after the courier delivered it. The courier has no responsibility for it. You need to report it to the policeman to check.
Can you please verify my parcel because it said in the tracking app delivered but I don’t receive it AQ848264710cn

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