Hi Andrea,

According to the tracking information, ZA00038346901 was delivered on May 9. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZA00038346901
Package status: Successfully received (21 days)
2025-05-09 12:35 US 21060, it has been submitted to [US]
2025-05-07 19:56 Out for Delivery Glen Burnie 21060, Delivery [US]
2025-05-06 15:33 Glen Burnie 21060 DISTRIBUTION CENTER, Express delivery arrival processing center [US]
2025-05-04 18:20 Glen Burnie Grand Prairie DISTRIBUTION CENTER, Express delivery departure processing center [US]
2025-05-01 15:13 Glen Burnie Grand Prairie DISTRIBUTION CENTER, Express delivery arrival processing center [US]
2025-04-28 19:54 united states Customs Clearance Completed, customs clearance completed by target country【united states Customs Clearance Completed】
2025-04-26 12:22 Arrived united states Import declaration in progress, arrive【LAX】
2025-04-23 16:26 HKG, Departure【HKG】
2025-04-22 10:55 HKG, export customs clearance completed [HKG]
2025-04-18 17:01 Quanzhou City, the email left [Quanzhou International Business Department] and was sent to [Quanzhou City]
2025-04-18 16:58 Quanzhou City, the email has been sorted at [Quanzhou International Business Department] and is ready to be sent
2025-04-18 15:31 Quanzhou City, China Post has collected emails