Package not moved for more than 2 months

Asked by Sven | 5/21/2020 12:02:24 AM

Tracking number LX640880352CN

Posted on 13/03. No updates since 14/03 (Shenzhen, has been handed over to the airline for transportation). Is that normal? Other carriers deliver in 15-25 days.

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5 Answer(s)

Daisy 5/23/2020 9:17:07 PM

Hi Sven,

It's not normal. It should be delivered in two months. As it has been over two months, you need to contact the seller as soon as possible to get refund.

Sven 5/27/2020 4:17:00 AM

On the tracking site is now says ‘expired’ and the latest status update is
‘Shenzhen, import customs clearance’.

What does this mean? It the package still in China?

Daisy 5/27/2020 4:39:48 AM

Hi Sven,

It means it will be returned back to the seller. You need to contact the seller to give you a solution as soon as possible.

Ralf 9/21/2020 1:18:55 PM

I'm having a similar issue and I haven't seen my package move in 2 months.

Tracking number: UX315969151VN

I can't get hold of the seller at all and I have no package. Please advise on my best next steps.

Currently, it's been stuck in VNAHNA since July.

Daisy 9/21/2020 7:13:46 PM

Hi Ralf,

If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back.

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