Package not moved for more than 2 months
Asked by Sven | 5/21/2020 12:02:24 AM
Posted on 13/03. No updates since 14/03 (Shenzhen, has been handed over to the airline for transportation). Is that normal? Other carriers deliver in 15-25 days.
Daisy 5/23/2020 9:17:07 PM
It's not normal. It should be delivered in two months. As it has been over two months, you need to contact the seller as soon as possible to get refund.
Sven 5/27/2020 4:17:00 AM
On the tracking site is now says ‘expired’ and the latest status update is
‘Shenzhen, import customs clearance’.
What does this mean? It the package still in China?
Daisy 5/27/2020 4:39:48 AM
It means it will be returned back to the seller. You need to contact the seller to give you a solution as soon as possible.
Ralf 9/21/2020 1:18:55 PM
I'm having a similar issue and I haven't seen my package move in 2 months.
Tracking number: UX315969151VN
I can't get hold of the seller at all and I have no package. Please advise on my best next steps.
Currently, it's been stuck in VNAHNA since July.
Daisy 9/21/2020 7:13:46 PM
If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back.